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“QCMetrix is knowledgeable, responsive, and a pleasure
to work with! As Director of Quality for Partners HealthCare
System, I work with many national benchmarking programs/vendors,
and I would place QCMetrix at the top of the list in terms
of overall service and quality.”
Syrene Reilly
Director of Quality
Partners HealthCare System
“The QCMetrix team has taken the powerful ACS National
Surgical Quality Improvement Program to another level. The
team has responded beyond what was expected to each and every
request made by the ACS NSQIP Executive Committee. This includes
development and implementation of a user-friendly website,
institution-specific discussions and implementation strategies
with local information technology people, weekly electronic
updates/progress reports and conference calls, nurse training,
and feedback. The individuals that comprise the team at QCMetrix
work together with such synergy (and understanding of the
national and local issues), the results they produce are spectacular.
Having served as a Chief of Surgery at a tertiary VA and
having used the VA NSQIP extensively to improve patient care
and for research, I can honestly say that had the system developed
by QCMetrix been available to me as a Chief, I could have
tripled my output in those areas. We are currently using the
data available from the private sector study to examine deficient
areas at the University of Utah Hospital. In addition, review
of the ACGME Toolbox for the assessment of six competencies
reveals that the tools developed by QCMetrix for the ACS NSQIP
can be used to satisfy both the practice-based learning and
the systems-based practice competencies.”
Leigh Neumayer, MD, MS, FACS
Professor of Surgery
University of Utah School of Medicine
“The Mass General Hospital Department of Surgery has
indeed been fortunate to have Kathy Rowell of QCMetrix working
with us as a consultant as we have established our Center
for Clinical Effectiveness at MGH. Her knowledge, vision,
enthusiasm and persistence have been integral to bring both
research and clinical quality improvement projects to fruition.
We very much look forward to a continuing productive relationship.”
William M. Abbott, MD
Medical Director, The Center for Clinical Effectiveness in
Surgery
Mass General Hospital
Boston, MA
“QCMetrix’s XML-based “Catcher’s
Mitt” was instrumental in helping us automate the clinical
data collection for the ACS National Surgical Quality Improvement
Program. We’ve reduced our Nurse Reviewer’s workflow
by 30%, eliminated human error in that process, and freed
her up to exercise her judgment in assessing clinical outcomes.
In addition, my other interactions with QCMetrix on our QI
program during the past two years have been extensive, and—based
on those interactions—I can confidently say that the
personnel at QCMetrix possess an unparalleled level of general
and specific technical expertise. Most importantly, in my
mind, is that they carry out their technical work and transact
their business exchanges with absolute integrity. That aspect
is what really has given us the confidence to work with QCMetrix
as intimately as we have, and as we will continue to do.”
Bruce Lee Hall, MD, PhD, MBA
Assistant Professor of Surgery
Associate Professor of Business Administration
Washington University in Saint Louis
and
Barnes-Jewish Hospital
Saint Louis, MO
“QCMetrix “gets it”—what it takes
to make surgical quality improvement happen. The QCMetrix
team combines a refreshingly unique mix of capabilities and
experience: customer service orientation; pragmatic use of
information technology to drive and support surgical quality
improvement; Web-based, secure, information systems design,
and support; operational management of a continuous, online
data collection and reporting process; initial and ongoing
training, including data collection audits, for the Nurse
Reviewers performing the data collection; clinical knowledge
and mastery of data definitions; understanding of hospital
organization and operational issues, to help drive quality
improvement through assessment of risk-adjusted surgical outcomes;
evaluation of the business case for such efforts; and depth
of experience in the management of a large-scale, knowledge-based,
service.”
Darrell "Skip" Campbell, MD, FACS
Chief of Clinical Affairs
University of Michigan Health Systems
Ann Arbor, MI
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